Frequently Asked Questions
Frequently Asked Questions
General Knowledge
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Yes. You have to turn on your Zoom camera so the proctor can observe if you’re taking the exam fairly.
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Yes, because it is a requirement in taking the online exam.
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Yes, if you are using Windows 7 OS on your computer.
No, if you are using a higher version of Windows OS. -
Your Zoom Meeting ID will be sent to your registered Gmail account by Excelandia IT Services.
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No. An error notification will appear if you try to do so.
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No, due to compatibility issue.
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For Windows:
A dialogue appears stating that you have successfully installed the SEB. However, you won’t be able to see the icon on your desktop.
For Mac:
You can see the SEB icon on your desktop and Application folder.
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Contact Excelandia Support Team through messenger or this Contact Form. You may also use the live chat at Zoom.
About the Online Exam
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Yes. You may submit your exam early but once you do so, you can no longer attempt the exam again.
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Yes. You can change your answer by clicking Clear my choice and choose again but once you have clicked the Next page button, you can no longer go back and change it.
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No. Once you have clicked the “next” button, you can no longer go back to the previous question.
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No. Once you have turned on the Safe Exam Browser and started the exam, you can’t leave until you finish and submit your exam or until the allocated time expires.
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No, you cannot do it anymore. You cannot go back to previous questions once you answered the succeeding questions. So before you click the Next page button to answer the next question, read the question twice and be sure of your answer.
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Your answers will automatically be submitted. Just exit the exam and wait for the next subject to take.
Possible Scenarios
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Yes. Go to onlineassessment.excelandia.ph then click Forgotten your username or password. You will then be redirected on how to recover/reset it.
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Reconnect to the internet and follow Steps 1-5.
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Follow Steps 1-5.
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Once the time expires, your answers will automatically be submitted but you may raise this issue to your guidance counselor for consideration.
